Hiring a host/hostess brings vital support to your front-of-house team, ensuring a warm and welcoming atmosphere for guests as they enter your establishment. As the first point of contact, they greet guests, manage reservations, and guide them to their tables, setting the tone for a positive dining experience. From answering questions about wait times to handling special requests and ensuring smooth seating arrangements, a host/hostess plays a key role in customer satisfaction. Their organizational skills and attention to detail help maintain an efficient flow of guests, contributing to the overall atmosphere and supporting high service standards.