Job description
A renowned luxury hotel situated in the vibrant SoHo neighborhood of New York City is seeking a Hospitality Assistant Manager. This position demands a highly motivated individual with a proven track record in the luxury hospitality sector. Responsibilities encompass managing staff, coordinating hotel operations, and enhancing guest experiences. The role requires strong leadership skills, attention to detail, and the ability to work under pressure. This is an excellent opportunity for those looking to make a significant impact in a prestigious hotel, ensuring the continued success and reputation of our client’s establishment in the luxury market.
Responsibilities
- Oversee daily operations in key hotel departments including front desk, concierge, and housekeeping to ensure efficiency and high-quality service.
- Conduct weekly staff meetings to review performance metrics, address concerns, and coordinate staff schedules, ensuring optimal staffing levels at all times.
- Collaborate closely with the Food and Beverage Manager to enhance the dining experience, including monthly menu planning and special event coordination.
- Implement and maintain the hotel's luxury service standards, conducting regular training sessions for new hires and refresher courses for existing staff.
- Monitor guest feedback through various channels, including in-person conversations, online reviews, and feedback forms, to identify areas for improvement and implement necessary changes.
- Work with the marketing department to develop and implement promotional strategies aimed at increasing occupancy rates during off-peak periods.
- Coordinate with the maintenance team to ensure all guest rooms and public areas are in impeccable condition, scheduling regular inspections and necessary repairs.
- Develop and oversee a monthly budget for operational expenses, working closely with the finance department to monitor spending and identify cost-saving opportunities.
- Organize and lead quarterly team-building activities to maintain high morale and foster a positive work environment among staff.
- Serve as a liaison between hotel management and staff, ensuring clear communication and resolution of any disputes or concerns that may arise.
Requirements
Work conditions
- Workplace located in the vibrant SoHo neighborhood of New York City, within a renowned luxury hotel environment.
- Competitive salary package commensurate with experience and qualifications in the luxury hospitality industry.
- Full-time position with a requirement to work flexible hours, including evenings, weekends, and holidays, to accommodate hotel operations and guest needs.
- Comprehensive health insurance coverage, including medical, dental, and vision, starting after the first 60 days of employment.
- Participation in the hotel's 401(k) retirement savings plan, with a generous matching contribution after one year of service.
- Generous paid time off policy, including vacation, personal days, and sick leave.
- Access to professional development opportunities, including training programs and workshops specific to luxury hospitality management.
- Employee discounts on hotel accommodations, dining, and services within the hotel and its affiliates.
- A supportive work environment with a focus on team collaboration and fostering a culture of excellence and innovation.
- Opportunities for career advancement within the hotel and its wider network of luxury properties.
- Recognition programs to honor employee achievements and contributions to the hotel's success.
- Staff meals provided during shifts in the hotel's employee dining area.
This job offer is introduced to you by Morgan Richez
This job offer is managed by Morgan Mallet International's agency New-York - USA
Address : 260 Madison Avenue, 8th floor, New York, NY 10016, United States
Morgan Richez
Co-Founder
An entrepreneur at heart, I've been working in the luxury goods industry for 20 years. Recruitment has always been a passion for me, because this profession fulfils all the criteria necessary for human understanding. I've also had the good fortune to meet some of the world's wealthiest people from a wide variety of backgrounds. It's also a real pleasure to place candidates in the jobs of their dreams.
Morgan & Mallet Hospitality Staffing
This job offer is managed by Morgan Mallet International's agency New-York - USA
Address : 260 Madison Avenue, 8th floor, New York, NY 10016, United States
Share this job offer
Permanent
Full Time
Reference
0005-PAM
City
NYC
Country
USA
Posted
December 4, 2023
Salary
4,400
USD
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