Job description
We are seeking a dedicated Boutique Manager for a client located in the heart of Miami's Design District. This key role involves managing store operations, strategizing to meet sales goals, and leading a team to provide unparalleled customer service in a luxury setting. The ideal candidate will have extensive experience in luxury retail, with strong leadership skills and a passion for the luxury market. Join a team where your expertise will be valued, and your leadership will shape the future of luxury retail.
Responsibilities
- Oversee daily boutique operations, ensuring smooth and efficient store performance.
- Develop and implement strategies to achieve and surpass sales targets, analyzing monthly sales reports for insights and improvements.
- Cultivate an exceptional customer service experience, maintaining the boutique's reputation as a premier destination in the luxury retail market.
- Lead, motivate, and manage a diverse team, conducting weekly team meetings and individual performance reviews to foster a positive and productive work environment.
- Collaborate closely with the Visual Merchandising team to ensure the store presentation aligns with brand standards and seasonal campaigns.
- Coordinate with the Inventory Management team to ensure optimal stock levels, organizing monthly stock takes and adjusting inventory based on sales trends.
- Build and maintain relationships with VIP clients, including organizing exclusive in-store events and private viewings.
- Liaise with the Marketing department to drive local initiatives, ensuring alignment with overall brand marketing strategies.
- Implement and uphold company policies and standards, ensuring compliance with health and safety regulations.
- Provide regular feedback and reports to senior management on store performance, market trends, and competitive landscape.
Requirements
- Bachelor's degree in Business Administration, Retail Management, Fashion Merchandising, or a related field from an accredited institution (the Fashion Institute of Technology (FIT), Parsons School of Design...)
- A minimum of 5 years of experience in luxury retail management, with a proven track record of achieving sales targets and leading successful teams.
- Strong leadership skills, with experience in staff training, development, and performance management.
- Certified Retail Management Professional (CRMP) or Certified Luxury Manager (CLM) certification is highly desirable.
- Excellent communication and interpersonal skills, capable of building and maintaining relationships with high-end clients.
- Proficiency in retail management software, POS systems, and Microsoft Office Suite.
- Knowledge of the luxury market trends, customer service excellence, and visual merchandising standards.
- Ability to analyze sales data and market trends to make informed business decisions.
- Experience in organizing and hosting in-store events and promotions.
- Fluent in English; proficiency in a second language (Spanish or French) is a plus due to Miami's diverse clientele.
- Flexibility to work weekends, holidays, and extended hours as required by the retail calendar.
Work conditions
- Work location: Prestigious boutique situated in Miami's Design District, renowned for its luxury shopping environment.
- Work hours: Full-time position requiring flexibility to work on weekends, holidays, and occasional extended hours during peak seasons and special events.
- Benefits package includes comprehensive health, dental, and vision insurance.
- Generous vacation policy, offering 4 weeks of paid leave per year.
- Access to exclusive industry events, fashion shows, and new collection previews, enhancing professional development and networking opportunities.
- Employee discount program, offering significant discounts on merchandise and exclusive items.
- Opportunities for professional growth through in-house training programs and external workshops related to luxury retail management and customer service excellence.
- Collaborative work culture with regular team-building activities, fostering a positive and inclusive work environment.
- Participation in a bonus scheme based on the boutique's performance, rewarding contributions to sales targets and customer service standards.
- Relocation support for candidates moving to Miami for the position, including assistance with housing search and relocation expenses.
This job offer is introduced to you by Morgan Richez
This job offer is managed by Morgan Mallet International's agency New-York - USA
Address : 260 Madison Avenue, 8th floor, New York, NY 10016, United States
Morgan Richez
Co-Founder
An entrepreneur at heart, I've been working in the luxury goods industry for 20 years. Recruitment has always been a passion for me, because this profession fulfils all the criteria necessary for human understanding. I've also had the good fortune to meet some of the world's wealthiest people from a wide variety of backgrounds. It's also a real pleasure to place candidates in the jobs of their dreams.
Morgan & Mallet Hospitality Staffing
This job offer is managed by Morgan Mallet International's agency New-York - USA
Address : 260 Madison Avenue, 8th floor, New York, NY 10016, United States
Share this job offer
Permanent
Full Time
Reference
0014-PAM
City
Miami
Country
USA
Posted
December 4, 2023
Salary
3,800
USD
