Job description
We are currently recruiting for the role of Brand Ambassador for a prestigious 5-Star hotel situated in the exclusive Upper East Side of New York. This position is integral to the hotel's commitment to delivering unparalleled service and luxury to its guests. Responsibilities include acting as the face of the hotel, liaising with potential clients, and ensuring the brand's standards are upheld across all guest interactions. Candidates should possess a strong background in luxury hospitality, superior interpersonal skills, and a deep understanding of the high expectations of guests in the luxury sector.
Responsibilities
- Act as the primary point of contact for guests, ensuring their needs are met with the utmost professionalism and courtesy.
- Collaborate closely with the hotel's marketing team to develop and implement strategies that promote the hotel's luxury services and amenities.
- Organize and participate in monthly networking events held at the hotel to foster relationships with potential clients and partners.
- Conduct weekly tours of the hotel for VIP guests and potential clients, showcasing the facility's luxury offerings and personalized services.
- Work alongside the customer service team to gather feedback from guests, using this information to enhance the guest experience continuously.
- Coordinate with the hotel's social media manager to create engaging content that reflects the brand's values and luxury standards.
- Lead the training sessions for new staff members on the importance of brand representation and the standards expected within the luxury hospitality industry.
- Monitor and report on competitor activities within the luxury hotel sector, providing insights to the management team for strategic planning.
- Represent the hotel at industry events and conferences, highlighting the brand's contributions to the luxury hospitality sector.
Requirements
- Bachelor's degree in Hospitality Management, Marketing, or a related field from a recognized institution such as Cornell University's School of Hotel Administration or the Ecole hôtelière de Lausanne.
- Minimum of 3 years of experience in a luxury hospitality environment, preferably in a guest services or public relations role.
- Certified Hospitality Educator (CHE) or Certified Hotel Administrator (CHA) accreditation is highly advantageous.
- Proven track record of developing and implementing successful marketing strategies within the luxury market segment.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with a diverse range of clients and guests.
- Strong understanding of social media platforms and experience in managing brand presence online.
- Fluent in English; additional languages (such as French, Spanish, or Mandarin) are a plus, reflecting New York's diverse clientele.
- Demonstrated ability to work collaboratively with teams across different departments, including marketing, customer service, and event management.
- Availability to work flexible hours, including evenings and weekends, to accommodate the hotel's events and guest interactions.
- Commitment to upholding the highest standards of customer service and brand representation at all times.
Work conditions
- Workplace located in the prestigious Upper East Side of New York, offering a dynamic and luxurious working environment.
- Competitive salary package commensurate with experience and qualifications in the luxury hospitality industry.
- Flexible work hours to accommodate the scheduling needs of events, guest interactions, and marketing initiatives, including evenings and weekends.
- Comprehensive health insurance coverage, including medical, dental, and vision, to ensure the well-being of our employees.
- Access to professional development opportunities, including training in luxury service standards and marketing strategies, to support career growth.
- Generous vacation and personal time off policy to promote work-life balance among our team members.
- Participation in the hotel's employee discount program, offering reduced rates on accommodations and services within our network of luxury properties.
- Regular team-building events and activities designed to foster a collaborative and inclusive workplace culture.
- Opportunity to work alongside a team of professionals dedicated to maintaining the highest standards of luxury and service in the hospitality industry.
- Access to a wellness program that includes gym memberships or fitness allowances to support the health and fitness goals of our employees.
This job offer is introduced to you by Morgan Richez
This job offer is managed by Morgan Mallet International's agency New-York - USA
Address : 260 Madison Avenue, 8th floor, New York, NY 10016, United States
Morgan Richez
Co-Founder
An entrepreneur at heart, I've been working in the luxury goods industry for 20 years. Recruitment has always been a passion for me, because this profession fulfils all the criteria necessary for human understanding. I've also had the good fortune to meet some of the world's wealthiest people from a wide variety of backgrounds. It's also a real pleasure to place candidates in the jobs of their dreams.
Morgan & Mallet Hospitality Staffing
This job offer is managed by Morgan Mallet International's agency New-York - USA
Address : 260 Madison Avenue, 8th floor, New York, NY 10016, United States
Share this job offer
Permanent
Full Time
Reference
0015-PAM
City
NYC
Country
USA
Posted
December 4, 2023
Salary
4,400
USD
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