Job description
A renowned luxury hotel situated in the heart of Dubai's exclusive Jumeirah Beach district, is seeking a professional Butler to enhance their guest services team. This position demands a candidate who excels in creating bespoke experiences for guests, showcasing a commitment to excellence in the luxury hotel sector. The role involves intricate guest interaction, handling special requests with discretion, and orchestrating a refined living environment. Prospective candidates should demonstrate a proven track record in hospitality, with a keen eye for detail and the ability to anticipate guest needs.
Responsibilities
- Personalize guest experiences by understanding and anticipating their preferences and needs.
- Coordinate exclusive in-room dining experiences, working closely with the culinary team to ensure dietary preferences are met.
- Organize and oversee private events for guests within their suites, liaising with the events and service teams for flawless execution.
- Provide detailed information and recommendations on local attractions, dining, and cultural activities.
- Manage and execute special requests, such as arranging personalized shopping experiences or private tours.
- Conduct daily briefings with housekeeping and concierge teams to update on guest preferences and special requirements.
- Oversee the meticulous preparation of rooms prior to guest arrival, ensuring all amenities are customized to the guest's tastes.
- Facilitate seamless communication between guests and various hotel departments to ensure all needs are addressed promptly and efficiently.
- Conduct weekly inventory checks of all butler pantry supplies and amenities, ensuring all items are well-stocked and in perfect condition.
- Offer thoughtful touches that enhance the guest's stay, such as arranging surprise anniversary decorations or coordinating a special bedtime story service for children.
- Maintain the highest standards of professionalism and confidentiality in all interactions with guests and team members.
Requirements
- Bachelor’s degree in Hospitality Management from a recognized institution (Ecole hôtelière de Lausanne (Switzerland), Cornell University’s School of Hotel Administration (USA), Les Roches Global Hospitality Education (Switzerland), The Hotel School Sydney (Australia), Oxford Brookes University (UK)...).
- Minimum of 3 years experience in a luxury hotel or private residence as a Butler or in a similar guest-facing role.
- Certification from a reputable butler school, such as the International Institute of Modern Butlers or the British Butler Institute.
- Fluent in English; proficiency in additional languages (Arabic, French, Mandarin) is highly desirable.
- Demonstrated ability to manage and execute high-profile events and personal guest requests with discretion and professionalism.
- Exceptional interpersonal and communication skills, with a strong orientation towards guest service excellence.
- Proven track record of working effectively in a team environment and collaborating with other departments to meet guest needs.
- Knowledge of international etiquette and protocol, with the ability to adapt to the cultural preferences of guests.
- Familiarity with property management systems (PMS) and proficiency in Microsoft Office Suite.
- Availability to work flexible hours, including weekends, holidays, and evenings, to accommodate guests' schedules and needs.
- Strong organizational skills, with the ability to handle multiple tasks simultaneously and maintain attention to detail.
- Physical stamina and the ability to perform job functions over long periods of time, including standing and moving throughout the hotel.
Work conditions
- Workplace located in the prestigious Jumeirah Beach area, within a renowned luxury hotel.
- Flexible work schedule, including evening, weekend, and holiday shifts to accommodate the hotel's operational needs.
- Comprehensive health insurance package, including dental and vision coverage.
- Access to the hotel's fitness and wellness facilities, with complimentary personal training sessions twice a month.
- Opportunities for professional development through in-house training programs and workshops, as well as external courses relevant to the hospitality industry.
- Staff discounts on dining, spa services, and accommodation within the hotel and its sister properties worldwide.
- Uniform provided by the hotel, designed to meet the luxury standards and comfort of the staff.
- Paid time off, including vacation days, sick leave, and personal days, with additional days awarded based on years of service.
- Employee assistance program offering support with personal and professional issues.
- Team-building events and activities, fostering a strong community spirit among staff.
- Recognition programs to honor outstanding service and contributions to the hotel's success.
This job offer is introduced to you by Ahlam Ali
This job offer is managed by Morgan Mallet International's agency Dubai - UAE
Address : Sentro Business Center The Onyx Tower 2, The Greens Sheikh Zayed Road - 1107 11th Floor - Dubai - United Arab Emirates
This job offer is managed by Morgan Mallet International's agency Dubai - UAE
Address : Sentro Business Center The Onyx Tower 2, The Greens Sheikh Zayed Road - 1107 11th Floor - Dubai - United Arab Emirates
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Permanent
Full Time
Reference
0017-DUA
City
Dubai
Country
Emirates
Posted
December 4, 2023
Salary
5,500
AED
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