hospitality staffing agency / Jobs / High-end retail customer operation manager – M/F

High-end retail customer operation manager - M/F

0025-PAM

December 4, 2023

4,900

USD

Job description

Join a world-renowned luxury retailer as their next High-end Retail Customer Operations Manager on New York City's famed Fifth Avenue. In this critical role, you will be responsible for managing all aspects of customer service and store operations, ensuring that the luxury shopping experience meets the highest standards. The ideal candidate will have a proven track record in retail operations management, with a specific focus on luxury goods. This position offers the chance to work with an elite clientele and lead a team in one of the most prestigious retail locations in the world.

Responsibilities

Lead and manage the customer service team to ensure a luxurious shopping experience for all clients.
Develop and implement operational strategies to enhance customer satisfaction and loyalty.
Conduct monthly staff training sessions on product knowledge and customer service excellence.
Collaborate with the merchandising department to ensure product availability and presentation aligns with brand standards.
Oversee weekly inventory management to prevent stock shortages and overages.
Coordinate with the marketing team to create in-store events and promotions that attract and retain high-end clientele.
Monitor and analyze customer feedback to identify areas for improvement and implement changes accordingly.
Manage relationships with VIP clients, including personalized shopping experiences and exclusive previews.
Ensure compliance with all company policies and regulations related to store operations and customer service.

Requirements

Bachelor's degree in Business Administration, Retail Management, or a related field. Prestigious institutions such as New York University or Columbia Business School are preferred.
At least 5 years of experience in retail management, with a focus on luxury brands.
Proven track record of improving customer satisfaction and operational efficiency in a retail setting.
Certification in Customer Service Management, such as the Certified Customer Service Manager (CCSM) from the Customer Service Institute of America (CSIA).
Strong leadership and team management skills.
Excellent communication and interpersonal abilities, with the capability to engage with a high-end clientele.
Familiarity with inventory management software and CRM systems.
Ability to work flexible hours, including weekends and holidays, to meet the needs of the business.

Work conditions

Workplace: A flagship luxury retail store located on Fifth Avenue, New York City, with a modern and elegant working environment.
Work Hours: Full-time position with the expectation to work weekends and holidays as needed. Typical hours are from 9 AM to 6 PM, with occasional late hours for events and promotions.
Advantages:
- Health and dental insurance.
- Generous employee discount on merchandise.
- Access to exclusive industry events and product launches.
- Opportunities for professional development and training in luxury retail management.
- Annual paid vacation of 4 weeks.
- Employee wellness program, including gym memberships and relaxation workshops.
Benefits: Participation in the company's bonus scheme, based on personal and store performance metrics.

This job offer is introduced to you by Morgan Richez

This job offer is managed by Morgan Mallet International's agency New-York - USA

Address : 260 Madison Avenue, 8th floor, New York, NY 10016, United States

Morgan Richez

Co-Founder

An entrepreneur at heart, I've been working in the luxury goods industry for 20 years. Recruitment has always been a passion for me, because this profession fulfils all the criteria necessary for human understanding. I've also had the good fortune to meet some of the world's wealthiest people from a wide variety of backgrounds. It's also a real pleasure to place candidates in the jobs of their dreams.

Morgan & Mallet Hospitality Staffing

Morgan Richez

Co-Founder

An entrepreneur at heart, I’ve been working in the luxury goods industry for 20 years. Recruitment has always been a passion for me, because this profession fulfils all the criteria necessary for human understanding. I’ve also had the good fortune to meet some of the world’s wealthiest people from a wide variety of backgrounds. It’s also a real pleasure to place candidates in the jobs of their dreams.