Job description
Seeking a dynamic Hotel Department Manager to lead operations in one of Dubai's premier luxury hotels. This role demands a visionary leader with a bachelor's degree in Hospitality Management and at least 5 years of experience in the luxury hotel sector. The ideal candidate will exhibit exceptional managerial skills, a track record of enhancing guest satisfaction, and proficiency in hotel management software. Responsibilities include overseeing departmental operations, financial management, and team leadership. The position offers competitive benefits, professional development opportunities, and a vibrant work environment in the heart of Dubai.
Responsibilities
- Manage the day-to-day operations of the hotel department, ensuring compliance with the highest standards of luxury and service excellence unique to Dubai's hospitality scene.
- Implement operational strategies to maximize guest satisfaction and operational efficiency within the department.
- Conduct weekly performance analyses to evaluate the success of services offered, initiating improvements where necessary.
- Mentor and lead a diverse team, facilitating ongoing training sessions to enhance skills and ensure exceptional guest service.
- Work in collaboration with other hotel department managers and the General Manager to maintain a seamless operation, contributing to the hotel's reputation as a leading luxury destination in Dubai.
- Oversee financial management for the department, including budgeting, expense control, and revenue optimization, to meet or exceed financial goals.
- Schedule and lead regular team meetings to ensure communication is maintained, operational challenges are addressed promptly, and team morale is high.
- Partner with the hotel's sales and marketing team to drive the promotion of departmental services, aligning with broader hotel marketing strategies.
- Plan and oversee the execution of high-profile events and services, ensuring they meet the luxury standards expected by guests.
- Ensure strict adherence to health and safety standards to provide a safe environment for guests and staff alike.
Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, or similar, from internationally recognized institutions such as the Emirates Academy of Hospitality Management or the Swiss Hotel Management School.
- At least 5 years of experience in the luxury hospitality industry, with a minimum of 3 years in a managerial role within a hotel department.
- Professional certification in hotel management, such as the Certified Hotel Administrator (CHA) from the American Hotel & Lodging Educational Institute.
- Demonstrated success in enhancing guest satisfaction and operational efficiency in a previous leadership role.
- Exceptional leadership and team development skills, with a proven ability to motivate and manage a diverse team.
- Excellent communication skills, with fluency in English and preferably Arabic or other languages relevant to Dubai's multicultural guest base.
- Proficient in the use of hotel management software systems, such as RMS Cloud or Hotelogix.
- A strong understanding of financial management, including budgeting, forecasting, and financial reporting.
- Must possess a keen eye for detail and a commitment to upholding the luxury standards for which Dubai's hospitality industry is known.
Work conditions
This job offer is introduced to you by Raniel Vincent Besana
This job offer is managed by Morgan Mallet International's agency Dubai - UAE
Address : Sentro Business Center The Onyx Tower 2, The Greens Sheikh Zayed Road - 1107 11th Floor - Dubai - United Arab Emirates
Raniel Vincent Besana
Recruiter Assistant
Hello, I am Raniel. I have worked with recruitment for various industries before such as Niche, FinTech and BPO. As a recruitment assistant for MMI, my main duty is to ensure a smooth process of recruitment, which begins with sourcing qualified candidates. I conduct interviews to delve into their experience and qualifications, as well as to check if their preferences align with those of the client. Lastly checking the references for verification and asking the feedback from previous clients.
Morgan & Mallet Hospitality Staffing
This job offer is managed by Morgan Mallet International's agency Dubai - UAE
Address : Sentro Business Center The Onyx Tower 2, The Greens Sheikh Zayed Road - 1107 11th Floor - Dubai - United Arab Emirates
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Permanent
Full Time
Reference
0027-DUR
City
Dubai
Country
Emirates
Posted
December 4, 2023
Salary
2,000
AED
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