Job description
Resume of the position:
- Maintain the resort's high standard of cleanliness and guest comfort.
- Develop and enforce housekeeping policies and procedures.
- Manage budgets and control expenses related to housekeeping.
A luxurious resort located in the scenic Dubai Marina is looking for an Executive Housekeeper to uphold their exceptional standards of cleanliness and guest comfort. This role involves not only the day-to-day management of the housekeeping department but also the development of comprehensive housekeeping policies and budget management. The ideal candidate will be experienced in managing large teams, have a strong understanding of budgeting and expense control, and be committed to providing unparalleled guest experiences.
Responsibilities
The executive housekeeper is responsible for ensuring the highest standards of cleanliness and guest comfort. This involves managing the housekeeping team, developing policies and procedures, and overseeing budget and expense control. The role requires collaboration with various departments to ensure seamless operation and guest satisfaction.
- Conduct daily inspections of guest rooms, public areas, and back-of-house to ensure cleanliness standards are met.
- Schedule and oversee deep cleaning and maintenance tasks on a monthly basis, ensuring minimal disruption to guests.
- Lead recruitment, training, and performance evaluation of housekeeping staff to maintain a highly efficient team.
- Develop and implement housekeeping protocols and standards, updating them regularly to meet changing guest expectations and industry trends.
- Coordinate with the maintenance department weekly to address and resolve any issues related to room and facility upkeep.
- Manage inventory of cleaning supplies and linen, placing monthly orders to ensure stock levels are maintained without excess.
- Work closely with the front office and guest services teams to ensure guest requests and complaints related to room cleanliness are resolved promptly.
- Prepare and manage the housekeeping department budget, implementing cost-saving measures without compromising on quality.
- Organize and conduct quarterly staff meetings to communicate updates, gather feedback, and discuss strategies for improving service quality.
- Liaise with the environmental and safety officer to ensure compliance with health and safety regulations, conducting regular training sessions on safe work practices.
- Implement sustainability practices in housekeeping operations, aiming to reduce waste and use eco-friendly cleaning products.
- Coordinate with the events team to ensure rooms and venues are prepared according to the event specifications and timelines.
Executive Housekeepers manage and coordinate housekeeping activities in hotels or large residences. Responsibilities include supervising housekeeping staff, creating cleaning schedules, ensuring cleanliness standards, managing inventory of cleaning supplies, and coordinating with other departments to meet guest expectations. Executive Housekeepers play a crucial role in maintaining a clean and comfortable environment for guests while upholding hospitality standards.
Requirements
Candidates must demonstrate leadership capabilities, a deep understanding of housekeeping operations, and a commitment to excellence in guest service. The role requires someone who can manage a diverse team, control budgets effectively, and uphold the highest standards of cleanliness and safety.
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Professional certifications such as the Certified Hospitality Housekeeping Executive (CHHE) or the Executive Housekeeper Certification (EHK) are highly desirable.
- A minimum of 5 years of experience in housekeeping management within a luxury hotel or resort setting, with at least 2 years in an executive role.
- Proven track record of improving service quality and guest satisfaction.
- Strong leadership skills and experience in managing a large, diverse team.
- Excellent organizational and multitasking skills, with the ability to handle high-pressure situations.
- Knowledge of budgeting, inventory management, and cost control practices specific to housekeeping operations.
- Familiarity with the latest cleaning technologies and sustainability practices in the hospitality industry.
- Proficient in housekeeping management software and Microsoft Office Suite.
- Excellent communication and interpersonal skills, with fluency in English; additional languages are a plus.
- Commitment to upholding health and safety standards, with knowledge of relevant regulations and best practices.
- Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
Work conditions
This position includes a comprehensive range of benefits and work conditions designed to support and reward our staff for their dedication and hard work. With flexible working hours, opportunities for professional development, and access to world-class facilities, we aim to ensure our team members are well taken care of.
- Standard workweek of 48 hours, with flexibility required during peak seasons and events.
- Access to the resort's fitness and leisure facilities for personal use.
- Comprehensive health insurance package for the employee and immediate family members.
- Annual leave entitlement of 30 days, plus public holidays.
- Opportunities for professional development, including access to training programs and workshops in the hospitality industry.
- Employee discount program for dining, spa services, and room stays within the resort.
- Accommodation provided within the resort premises or a housing allowance for those preferring to live off-site.
- Transportation allowance or shuttle service provided between the resort and key locations in Dubai.
- Uniforms provided and laundered by the resort at no cost to the employee.
- Participation in the resort's bonus scheme, based on performance and guest satisfaction ratings.
- Supportive and multicultural work environment, fostering teamwork and professional growth.
This job offer is introduced to you by Raniel Vincent Besana
This job offer is managed by Morgan Mallet International's agency Dubai - UAE
Address : Sentro Business Center The Onyx Tower 2, The Greens Sheikh Zayed Road - 1107 11th Floor - Dubai - United Arab Emirates
Raniel Vincent Besana
Recruiter Assistant
Hello, I am Raniel. I have worked with recruitment for various industries before such as Niche, FinTech and BPO. As a recruitment assistant for MMI, my main duty is to ensure a smooth process of recruitment, which begins with sourcing qualified candidates. I conduct interviews to delve into their experience and qualifications, as well as to check if their preferences align with those of the client. Lastly checking the references for verification and asking the feedback from previous clients.
Morgan & Mallet Hospitality Staffing
This job offer is managed by Morgan Mallet International's agency Dubai - UAE
Address : Sentro Business Center The Onyx Tower 2, The Greens Sheikh Zayed Road - 1107 11th Floor - Dubai - United Arab Emirates
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Permanent
Full Time
Reference
0038-DUR
City
Dubai
Country
Emirates
Posted
December 4, 2023
Salary
5,000
AED
