Job description
- Coordinate daily operations between hotel departments
- Ensure timely delivery of services to guests
- Manage and resolve any operational bottlenecks
Situated steps away from the Tower of London, our client, a distinguished luxury hotel, invites applications for the position of Hotel Expediter. This key role is essential for the smooth running of hotel operations, requiring a dynamic and solution-oriented individual. The Hotel Expediter will be responsible for coordinating between departments to ensure the prompt delivery of services, resolving any operational issues promptly, and contributing to the overall efficiency of the hotel's daily activities. This is an exceptional opportunity to contribute to the legacy of one of London's finest hotels.
Responsibilities
This role involves coordinating activities, resolving issues that impact service delivery, and maintaining communication between staff to ensure that guest needs are met promptly and effectively. The Expediter acts as a dynamic force, driving the seamless execution of daily operations.
- Collaborate closely with the Front Desk, Housekeeping, and Food & Beverage departments to ensure smooth operational flow and immediate attention to guest requests.
- Conduct daily briefings with department heads to prioritize tasks and address any potential operational challenges.
- Implement and monitor a system for tracking the progress of guest-related requests, ensuring they are fulfilled within the set timeframes.
- Work directly with the Maintenance department to resolve any immediate facility-related issues affecting guest comfort or safety.
- Organize and oversee monthly operational efficiency reviews, suggesting improvements and strategizing on the implementation of changes.
- Serve as the primary point of contact for inter-departmental communications, facilitating quick resolution of operational bottlenecks.
- Develop and maintain a comprehensive database of preferred vendors for outsourced services and emergency needs.
- Coordinate with the Event Planning team to ensure all logistical aspects of on-site events are executed flawlessly.
- Lead weekly training sessions for new staff on operational protocols and guest service standards.
- Manage and update an internal operational handbook, detailing procedures and protocols for handling a wide range of guest services and operational issues.
- Liaise with the IT department to ensure that technological tools and systems used for operations are functioning optimally and meet the hotel's needs.
- Analyze guest feedback on operational efficiency and service delivery, implementing continuous improvement measures based on insights gained.
Requirements
Candidates must possess relevant educational qualifications, proven experience in a similar luxury setting, and specific certifications that demonstrate their proficiency in hotel operations and guest services. Attention to detail, exceptional problem-solving skills, and the ability to manage multiple tasks simultaneously are essential for success in this position.
- Proven track record of improving operational efficiency and guest satisfaction.
- Strong leadership skills with experience in managing cross-functional teams.
- Excellent communication and interpersonal skills, with fluency in English; additional languages are a plus.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexibly, including evenings, weekends, and holidays, as required by hotel operations.
- Demonstrated ability to handle stressful situations with grace and maintain a positive guest experience.
- Strong analytical skills with a focus on operational problem-solving and strategic planning.
- A commitment to continuous professional development, with additional certifications in guest service or hotel operations management considered an advantage.
- Knowledge of health and safety regulations within the hospitality industry.
Work conditions
- The position is located in central London.
- Standard work hours are 40 per week, with the need for flexibility to cover shifts during evenings, weekends, and holidays as required by hotel operations.
- Comprehensive health insurance, including dental and vision coverage, is provided.
- Employees are eligible for a generous annual leave allowance of 28 days, including bank holidays.
- A pension scheme is available, with the hotel contributing 5% of the annual salary.
- Opportunities for professional development, including access to training courses and certifications specific to the hospitality industry.
- Complimentary meals are provided during shifts in the staff cafeteria.
- Employees enjoy a discount on room rates and services at the hotel and its sister properties worldwide.
- A wellness program is offered, including access to a fitness center and wellness initiatives aimed at supporting employee health and well-being.
- Staff uniform is provided, with dry-cleaning services included.
- The hotel offers a structured career progression plan, recognizing and rewarding exceptional performance and contributions to the hotel's success.
- Employee recognition programs are in place, celebrating milestones and outstanding achievements within the team.
- Access to employee assistance programs, providing support for mental health and well-being.
This job offer is introduced to you by Marina Schevchenko
This job offer is managed by Morgan Mallet International's agency London - UK
Address : 25 North Row, Mayfair, London W1K 6DJ, United Kingdom
Marina Schevchenko
Recruiter
Marina Shevchenko is a dedicated professional with a decade-long journey at Morgan & Mallet International, beginning part-time in 2014 and transitioning to full-time in 2015. Specialising in client and candidate relations, she excels in catering to individuals from the UK, US, and Eastern Europe. Fluent in English, Ukrainian, and Russian, Marina's multilingual skills facilitate seamless communication. Her role extends beyond borders, having managed Morgan & Mallet's offices in the UK and Ukraine. Marina's passion lies in understanding the distinct requirements of clients and candidates, ensuring perfect matches that align with their goals and personalities. She thrives on forging lasting connections and delivering exceptional service.
Morgan & Mallet Hospitality Staffing
This job offer is managed by Morgan Mallet International's agency London - UK
Address : 25 North Row, Mayfair, London W1K 6DJ, United Kingdom
Share this job offer
Permanent
Full Time
Reference
0039-LDM
City
London
Country
United Kingdom
Posted
December 4, 2023
Salary
6,000
GBP
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