Hotel Front of House Wanted - M/F

This position includes a wide range of responsibilities aimed at ensuring optimal guest satisfaction and smooth operation of the hotel's entrance and reception areas. The role involves direct interaction with guests, handling their inquiries and needs, and coordinating with various hotel departments to deliver exceptional service. Key responsibilities include:

• Greeting guests warmly upon arrival, providing a personal welcome, and ensuring they are promptly attended to.
• Managing and overseeing reservations, including room assignments, check-in/check-out processes, and special requests, ensuring all guest preferences are met with meticulous attention to detail.
• Coordinating with the housekeeping and maintenance departments to ensure that guest rooms and common areas meet the hotel's high standards of cleanliness and comfort.
• Handling guest inquiries and complaints with professionalism and courtesy, resolving issues efficiently to ensure guest satisfaction.
• Conducting daily briefings with the front desk team to review occupancy levels, guest arrivals/departures, and any special events or VIP guests.
• Maintaining a comprehensive knowledge of the hotel's services and amenities to provide accurate information and recommendations to guests.
• Collaborating with the concierge service to assist guests with external reservations, such as dining, entertainment, and transportation.
• Overseeing the billing and payment process for guests, ensuring accuracy and addressing any discrepancies promptly.
• Engaging in regular training sessions with front desk staff to continually improve service standards and guest experience.
• Monitoring the lobby and entrance area for cleanliness and ensuring that any necessary adjustments are made to maintain an inviting atmosphere.
• Liaising with security to ensure the safety and security of guests and hotel property.
• Preparing monthly reports on guest feedback, front desk operations, and any areas for improvement to present to hotel management.