Hotel Front of House Wanted - M/F
To be discussed
Job description
- Greeting and assisting guests upon arrival and departure
- Coordinating front desk activities and reservations
- Ensuring a high level of customer service and satisfaction
Our client, a prestigious luxury hotel located in the heart of Paris near the Eiffel Tower area, is seeking a dedicated and experienced Front of House staff member to join their team. The successful candidate will be the first point of contact for our guests, responsible for greeting them with warmth, managing reservations efficiently, and ensuring all front desk activities are coordinated smoothly. This role is crucial in maintaining the hotel's reputation for outstanding customer service and ensuring that each guest's stay is unforgettable. The ideal candidate will have proven experience in a similar role within the luxury hotel sector, excellent communication skills, and a passion for providing exceptional guest experiences.
Responsibilities
Requirements
The role demands a candidate with an educational background in hospitality or a related field, certifications that validate their expertise in customer service and hospitality management, and a range of skills from linguistic proficiency to exceptional interpersonal abilities.
Education:
- Bachelor’s degree in Hospitality Management, Tourism, or a related field from a recognized institution.
- High school diploma or equivalent, with coursework or training in customer service, communication, or hospitality.
Certification:
- Certified Hotel Administrator (CHA) from the American Hotel & Lodging Educational Institute.
- Certification in Customer Service Management, such as the Certified Customer Service Professional (CCSP) or the Professional Certificate in Customer Service (PCCS).
Skills:
- Fluent in English and French; additional languages are a significant plus.
- Proven experience in a luxury hotel environment, with at least 2 years in a front desk or customer service role.
- Strong communication and interpersonal skills, capable of engaging positively with guests of diverse backgrounds and needs.
- Competency in using hotel management software and reservation systems.
- Ability to work flexibly, including evenings, weekends, and holidays, to meet the demands of the hotel’s operation.
- Demonstrated ability to handle stress and stay organized under pressure.
- Excellent problem-solving skills, with the ability to address guest concerns and ensure a satisfactory resolution.
Work conditions
- Workplace: Modern, well-equipped front desk area with state-of-the-art technology for hotel management and guest services.
- Work Hours: Rotating shifts covering mornings, evenings, and weekends, including public holidays, to ensure the front desk is manned 24/7.
- Benefits: Comprehensive health insurance, including dental and vision coverage.
- Training: Ongoing professional development opportunities, including workshops and seminars on the latest trends in luxury hospitality.
- Advantages: Employee discounts on hotel stays, dining, and spa services within our network of luxury hotels worldwide.
- Vacation: 30 days of paid vacation annually, with additional personal days for exceptional performance.
- Wellness: Access to the hotel’s fitness center and wellness programs.
- Uniform: Custom-designed uniforms provided, reflecting the hotel’s luxury brand and standards.
- Team Events: Regular team-building events, celebrating our successes and fostering a strong, supportive work culture.
- Transportation: Complimentary public transport pass or parking space for commuting to and from work.
- Relocation Support: For candidates moving to Paris, a relocation assistance package is available.
- Professional Growth: Clear pathways for career advancement within the hotel and the wider hotel group.