Greet and welcome guests upon arrival, ensuring a seamless check-in process and escorting them to their rooms.
Handle guest inquiries and concerns with professionalism, providing timely and effective solutions.
Coordinate with the concierge, housekeeping, and room service teams to fulfill guest requests and maintain high satisfaction levels.
Monitor and manage guest feedback, working closely with the hotel management team to implement improvements.
Conduct regular follow-ups with guests during their stay to ensure all needs are met and expectations are exceeded.
Oversee the preparation of welcome amenities for VIP guests, coordinating with the kitchen and housekeeping departments.
Participate in staff meetings to discuss guest feedback and share insights on enhancing the guest experience.
Maintain up-to-date knowledge of local attractions, events, and dining options to provide personalized recommendations to guests.
Assist in managing reservations, ensuring special requests are noted and communicated to relevant departments.
Collaborate with the security team to ensure guest safety and address any security concerns promptly.

Bachelor’s degree in Hospitality Management, Tourism, or a related field.
Minimum of 2 years' experience in guest services or front desk operations within a luxury hotel setting.
Proficiency in English and at least one other language, preferably Spanish, French, or Mandarin.
Strong interpersonal and communication skills, with the ability to interact effectively with guests from diverse backgrounds.
Demonstrated problem-solving skills and the ability to handle guest concerns with diplomacy and tact.
Familiarity with hotel management software and reservation systems.
Certification in Customer Service Excellence or a related hospitality certification is highly desirable.
Knowledge of the New York City area, including attractions, dining, and entertainment options.
Ability to work flexible hours, including weekends, holidays, and night shifts.
A commitment to maintaining high standards of professionalism and confidentiality.

Guest relations officer bellhop - M/F

Job description