Client relations manager customer service representative - M/F

Job description

Join our client, a renowned luxury hotel in the heart of Miami, as a Client Relation Manager Customer Service Representative. Provide personalized service to high-profile guests, ensuring exceptional experiences. Ideal candidate possesses strong communication skills and a passion for hospitality.

Responsibilities

Build and maintain relationships with high-profile guests, ensuring personalized service experiences.
Serve as the main point of contact for guest inquiries, requests, and feedback, providing prompt and courteous assistance.
Coordinate with various departments, including concierge, housekeeping, and food and beverage, to fulfill guest needs and preferences.
Conduct regular follow-ups with guests to ensure satisfaction and address any concerns or issues promptly.
Assist in organizing special events and amenities for VIP guests, such as private dinners or spa treatments.
Collaborate with the sales and marketing team to identify opportunities to enhance guest experiences and promote loyalty programs.
Utilize guest feedback to identify areas for improvement and implement strategies to enhance service quality.
Stay updated on local attractions, events, and dining options to provide recommendations and enhance the guest experience.
Maintain confidentiality and discretion when handling sensitive guest information and requests.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Minimum of 3 years of experience in a customer service role within the luxury hospitality industry.
Excellent communication skills, with proficiency in English and preferably additional languages such as Spanish.
Strong interpersonal skills and the ability to build rapport with high-profile clientele.
Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
Proficiency in computer applications, including Microsoft Office and customer relationship management (CRM) software.
Knowledge of Miami's attractions, dining options, and cultural events preferred.
Flexibility to work evenings, weekends, and holidays as required by the hotel's operational needs.
Professional appearance and demeanor, reflecting the hotel's luxury brand image.

Work conditions

Work in a luxurious boutique hotel located in the vibrant city of Miami, Florida, offering a sophisticated and elegant environment.
Competitive salary with opportunities for performance-based bonuses and career advancement within the hospitality industry.
Part-time position with flexible scheduling, including evenings, weekends, and holidays to accommodate guest needs.
Comprehensive benefits package, including health insurance, retirement plans, and employee discounts on hotel amenities.
Collaborative work environment with opportunities for professional growth and development through training and mentorship programs.
Access to state-of-the-art facilities and resources to deliver exceptional service to high-profile clientele.
Opportunities to interact with influential guests and industry professionals, contributing to a dynamic and stimulating work atmosphere.
Supportive management team dedicated to fostering a culture of excellence and employee satisfaction.
Potential for travel and networking opportunities within the luxury hospitality industry.

Client relations manager customer service representative - M/F

Luxury hotel jobs

Client Relations Manager Customer Service Representative

Permanent

Part Time

Client Relations Manager Customer Service Representative

Reference

0147-PAM

City

Miami

Country

USA

Posted

December 4, 2023

Salary

3,800

USD

This job offer is introduced to you by Morgan Richez

Morgan Richez

Co-Founder

An entrepreneur at heart, I've been working in the luxury goods industry for 20 years. Recruitment has always been a passion for me, because this profession fulfils all the criteria necessary for human understanding. I've also had the good fortune to meet some of the world's wealthiest people from a wide variety of backgrounds. It's also a real pleasure to place candidates in the jobs of their dreams.

This job offer is managed by Morgan Mallet International's agency New-York - USA

Address : 260 Madison Avenue, 8th floor, New York, NY 10016, United States