Job description

Join our client's esteemed luxury hotel in the heart of New York City as a Hospitality Manager. Your role involves overseeing daily operations, ensuring impeccable guest experiences, and maintaining high service standards. Ideal candidates possess strong leadership skills and a passion for delivering exceptional hospitality.

Responsibilities

Oversee daily operations of the luxury hotel in New York City
Ensure impeccable guest experiences through effective management of staff and resources
Coordinate with department heads to maintain high service standards across all areas
Implement and monitor guest feedback systems to continuously improve service quality
Collaborate with the front desk team to streamline check-in/check-out procedures and resolve guest issues promptly
Conduct regular staff training sessions to uphold the hotel's standards of excellence
Manage inventory levels for amenities and supplies, coordinating with procurement team as needed
Work closely with the concierge team to facilitate guest requests and enhance their stay experience
Monitor and analyze financial performance metrics to identify areas for improvement and cost-saving opportunities

Requirements

Bachelor's degree in Hospitality Management or related field
Minimum of 5 years of experience in luxury hotel management, preferably in a managerial role
Proven track record of delivering exceptional guest experiences and maintaining high service standards
Strong leadership skills with the ability to motivate and develop a diverse team
Excellent communication and interpersonal skills to effectively interact with guests and colleagues
Proficiency in hotel management software and Microsoft Office suite
Certification in hospitality management or relevant professional accreditation is a plus
Knowledge of local regulations and industry trends in the New York City luxury hospitality sector
Ability to work flexible hours, including evenings, weekends, and holidays as needed

Work conditions

Workplace located in the heart of New York City, surrounded by luxury amenities and attractions
Competitive salary commensurate with experience and qualifications
Full-time position with the potential for career advancement within the luxury hospitality industry
Collaborative work environment with opportunities for ongoing training and professional development
Flexible scheduling options to accommodate operational needs, including occasional evenings, weekends, and holidays
Opportunity to work alongside a dedicated team committed to delivering exceptional guest experiences
Employee perks such as complimentary meals, uniform allowances, and access to hotel facilities.

This job offer is introduced to you by Morgan Richez

This job offer is managed by Morgan Mallet International's agency New-York - USA

Address : 260 Madison Avenue, 8th floor, New York, NY 10016, United States

Morgan Richez

Co-Founder

An entrepreneur at heart, I've been working in the luxury goods industry for 20 years. Recruitment has always been a passion for me, because this profession fulfils all the criteria necessary for human understanding. I've also had the good fortune to meet some of the world's wealthiest people from a wide variety of backgrounds. It's also a real pleasure to place candidates in the jobs of their dreams.

Morgan & Mallet Hospitality Staffing

Morgan Richez

Co-Founder

An entrepreneur at heart, I’ve been working in the luxury goods industry for 20 years. Recruitment has always been a passion for me, because this profession fulfils all the criteria necessary for human understanding. I’ve also had the good fortune to meet some of the world’s wealthiest people from a wide variety of backgrounds. It’s also a real pleasure to place candidates in the jobs of their dreams.

This job offer is managed by Morgan Mallet International's agency New-York - USA

Address : 260 Madison Avenue, 8th floor, New York, NY 10016, United States

Hospitality manager - M/F

Job description

Responsibilities

Requirements

Work conditions

Reference

City

Country

Posted

Salary

Hello!