Job description
Join a prestigious luxury hotel in Miami, as an Online Customer Service Representative. Handle guest inquiries and bookings with professionalism and warmth. Your role is pivotal in ensuring top-notch service and guest satisfaction. Ideal candidates possess excellent communication skills and a passion for hospitality.
Responsibilities
- Handle guest inquiries and bookings via online platforms
- Provide professional and warm assistance to guests, ensuring their satisfaction
- Collaborate closely with the reservations team to manage bookings efficiently
- Resolve guest issues and concerns promptly and effectively
- Maintain accurate records of interactions and bookings
- Assist in coordinating special requests or arrangements for guests
- Stay updated on hotel services, amenities, and promotions to provide relevant information to guests
- Work closely with other customer service representatives to ensure seamless guest experiences
Requirements
Work conditions
- Workplace located in the luxurious setting of a prestigious hotel in Miami
- Competitive salary commensurate with experience
- Access to hotel amenities and employee discounts on services and accommodations
- Opportunities for career advancement within the hospitality industry
- Comprehensive training provided to ensure success in the role
- Collaborative work environment with supportive team members
This job offer is introduced to you by Morgan Richez
This job offer is managed by Morgan Mallet International's agency New-York - USA
Address : 260 Madison Avenue, 8th floor, New York, NY 10016, United States
Morgan Richez
Co-Founder
An entrepreneur at heart, I've been working in the luxury goods industry for 20 years. Recruitment has always been a passion for me, because this profession fulfils all the criteria necessary for human understanding. I've also had the good fortune to meet some of the world's wealthiest people from a wide variety of backgrounds. It's also a real pleasure to place candidates in the jobs of their dreams.
Morgan & Mallet Hospitality Staffing
This job offer is managed by Morgan Mallet International's agency New-York - USA
Address : 260 Madison Avenue, 8th floor, New York, NY 10016, United States
Share this job offer
Online customer service representative - M/F
Permanent
Full Time
Reference
0205-PAM
City
Miami
Country
USA
Posted
December 4, 2023
Salary
5,100
USD
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